Computer Requirements
SUGGESTED CONFIGURATION
- Chrome, Internet Explorer 7 or higher or FireFox 3.0 or higher.
Safari may work, but tends to be problematic. - We suggest using a Windows XP or higher operating system, but any OS with a supported browser should work as long as it supports current standards and JavaScript
- The most common problem is the site being blocked by filtering agents put in place by the IT department at the school or district level.
Make sure you get with the proper technician to ensure that the site will be allowed through.
REQUIRED SETTINGS
- Your browser must have JavaScript enabled
- If you have a pop-up blocker, it must be disabled for this site
- School’s firewall and network settings are required to be set and tested to allow port 870 and port 443 for www.answerwrite.com to pass through to the location where testing will occur.
- Require the use of the SSL (https://) option that is available to encrypt the connection between the school and the DLG servers.
- Make sure that NO computer updates are scheduled during testing time.
TROUBLESHOOTING
- One of the most common problems is the site being blocked by filters at the school or district level. Make sure that you get with the proper technicians to make sure that the site is not blocked by your school or district BEFORE testing begins. You may want to send out an e-mail to all of your proctors to have them do so.
- Testing login issues:
- Check to make absolutely sure that the Participant ID and Password being used are correct.
- You can double-check the Participant ID by logging on to administrative functions, going to Main, then Students. Look the student up and verify the Participant ID.
- You can double-check the Password by going to Main/Divisions, and clicking the Edit link to view the password.
- Make sure that the URL they went to log in at is correct.
- The password is NOT case sensitive, so case does not matter.
- Check with your IT department to make sure that the site or certain features are not being blocked.
- If the site says it is closed, see “site says it is closed” below.
- Check to make absolutely sure that the Participant ID and Password being used are correct.
- Disconnection issues. It is fairly common for schools to have internet problems which may cause a disconnect while a student is taking a test. While the student is taking the test as he/she clicks an answer it is saved. When they submit, if they get a “page cannot be found” error or some other error message indicating that they have been disconnected, wait until the internet connection has been restored and simply log back in. The answers that were saved as the student was taking the test should still be selected and the timer should start where the student left off.